Do I need an account before ordering?
No. Pick your configuration on the pricing page and pay directly — no sign-in required. After payment, you can link the order to your email for console management.
HELP CENTER
Answers on ordering, delivery, and your account — all in one place.
Four categories by workflow. If you cannot find what you need, contact us via console ticket or email.
01
Ordering and payment
Before you pay, these questions often come up.
Which payment methods are supported?
Checkout is processed by Stripe with major cards. Weekly, monthly, and quarterly plans renew automatically; daily rental is a one-time charge with no auto-renewal.
Can I add SSD expansion or Thunderbolt 5 later?
Yes. Sign in to the console and submit a ticket describing the add-on. We will confirm and apply changes; charges start from the effective billing cycle.
Does price vary by data center region?
No. Same model and term cost the same in every region. Region only affects location and latency. Compare on the pricing page.
02
Delivery and remote access
After payment — how to get access to your node.
How long until my node is ready?
After payment is confirmed, MDM orchestration provisions your node automatically. Credentials appear in the console with no manual steps. We do not promise a specific number of minutes.
How do I connect remotely?
On the console "Compute nodes" tab you get SSH commands and in-browser VNC — use either to access the desktop or terminal.
Where do I find the SSH password?
Open node details in the console. The password field is hidden by default — click "Show" to view and copy. We do not email plaintext passwords.
What if the node will not power on or connect?
Try restart from node details in the console. If access still fails, submit a ticket describing what you see and we will investigate.
03
Billing and renewal
Renewal, billing history, and refunds.
Will my plan auto-renew at the end of the term?
Weekly, monthly, and quarterly plans are subscriptions and renew automatically. Daily rental is one-time — no auto-renewal; order again when you need more time.
How do I manage or cancel a subscription?
In the console account summary, click "Manage subscription" to open the Stripe billing portal where you can view, change, or cancel renewal.
Where can I see billing history?
The console "Billing history" tab lists all orders and status. Click any row for amount and term details.
What is the refund policy?
Refund windows and conditions are in the Terms of Service. To request a refund, submit a ticket in the console with your order ID and reason.
04
Account and tickets
Sign-in, password recovery, and how to reach us.
How do I reset a forgotten password?
On the console sign-in panel, choose "Forgot password", enter your email, and set a new password with the verification code.
I never set a password — I only used a verification code. What now?
The console sign-in panel supports verification-code login. Enter your email, receive a code, and sign in — no password required first.
How fast do tickets get a reply?
Technical advisors monitor tickets and email 24/7. We respond as quickly as possible; timing depends on issue complexity.
Can I change model or billing cycle?
Yes. Submit a ticket in the console with your target configuration. After we confirm feasibility, charges apply from the new effective cycle.
Ticket support
Submit a ticket in the console
If you already have an account, tickets are the fastest path — include your node or order ID so we can look it up directly.
Go to console
Email support
Contact us by email
No account yet, or your question is not tied to a specific order? Email us with the details.
support@vmspin.comWE'VE GOT YOU
Problem solved — try a real node next.
Rent by the day, order without signing up, adjust configuration anytime in the console.